At a Glance
- Tasks: Support patients with exceptional care and ensure a smooth journey through their eye treatment.
- Company: Join Optical Express, a leader in patient care and innovative eye solutions.
- Benefits: Enjoy 33 days annual leave, free eye surgeries, and ongoing training opportunities.
- Other info: Flexible weekend hours and a supportive team culture await you.
- Why this job: Make a real difference in patients' lives while working in a fun and rewarding environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 26500 - 26500 £ per year.
Location – Plymouth (must be flexible to work weekends)
Hours – 40 hours per week
Salary - £26,500 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environment
- 33 days annual Leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance Programme and Wellbeing Solutions Support
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Locations
Patient Advisor in Devon, Plymouth employer: Optical Express
Optical Express is an exceptional employer located in Plymouth, offering a vibrant work culture that prioritises patient care and employee well-being. With generous benefits such as 33 days of annual leave, free laser eye surgery, and ongoing training opportunities, employees are supported in their professional growth while enjoying a fulfilling career. The company's commitment to community engagement and environmental initiatives further enhances the rewarding experience of working here.
