At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and 33 days annual leave.
- Other info: Enjoy ongoing training and a modern working environment.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Experience in patient-facing roles and excellent communication skills required.
The predicted salary is between 27000 - 27000 € per year.
Hours: Full Time - 40 hours (must be flexible to work Saturdays)
Salary: From £27,000 per annum + Bonus
Location: Carlisle and Dumfries
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.
We are seeking Patient Advisors for our Carlisle and Dumfries clinics. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities
- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
Experience/requirements
- Previous experience of a patient-facing role
- Excellent communication and interpersonal skills
- High attention to detail and organisational skills
- Proficient with use of digital and diagnostic technology
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry-leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Discounts on other group company products and procedures
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Workplace Pension scheme
Patient Advisor in Cumberland employer: Optical Express
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in the vibrant locations of Carlisle and Dumfries. With an industry-leading salary, generous annual leave, and a commitment to employee growth through ongoing training, we foster a supportive work culture that prioritises exceptional patient care and service delivery. Our state-of-the-art facilities and unique benefits, including free laser eye surgery and discounts on eyewear, make us a standout choice for those seeking meaningful employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Cumberland
✨Tip Number 1
Get to know the company! Research Optical Express and their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a Patient Advisor.
✨Tip Number 2
Practice your communication skills. As a Patient Advisor, you'll need to build rapport with patients. Role-play with friends or family to get comfortable with discussing the patient journey and addressing concerns.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from past experiences where you've managed multiple tasks or supported patients effectively. This will demonstrate your ability to handle the operational side of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Optical Express team.
We think you need these skills to ace Patient Advisor in Cumberland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Advisor role. Highlight any previous experience in patient-facing roles and showcase your communication skills. We want to see how you can bring that warm, professional touch to our patients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our values at Optical Express. Remember, we love a personal touch, so let your personality come through!
Showcase Relevant Experience:If you've worked in healthcare or high-end retail, make sure to highlight that experience. We’re looking for candidates who understand the importance of exceptional service and can manage patient journeys with confidence.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, you'll be the first point of contact for patients. Prepare examples that highlight your communication and interpersonal skills. Think about times when you've built rapport with customers or handled difficult situations with grace.
✨Demonstrate Attention to Detail
This role requires high attention to detail, especially when capturing diagnostic scans and managing administrative tasks. Be prepared to discuss how you ensure accuracy in your work and any systems you use to stay organised.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to the patient journey and how you would handle various scenarios. Practice responses that reflect your understanding of the patient experience and your ability to support clinicians effectively.
