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- Tasks: Make outbound calls to patients and convert leads into booked consultations.
- Company: Join Optical Express, the UK's leading provider of eye care services.
- Benefits: Enjoy 29 days annual leave, free breakfast, and discounted eyewear.
- Why this job: Transform lives while developing your sales skills in a supportive environment.
- Qualifications: Experience in outbound sales or high-contact customer service is preferred.
- Other info: Clear progression routes and full training provided for top performers.
The predicted salary is between 27040 - 28080 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £27,040 - £28,080 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility:
- Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement.
- This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Take ownership of every interaction, ensuring a positive and informative experience.
What we are looking for:
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments.
- 29 days annual leave (pro rata).
- Free Breakfast and Subsidised staff canteen.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Generous Optical Express friends and family discount scheme.
- Full training on refractive treatments and patient handling.
- Clear progression routes for top performers.
- Pension scheme.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Centre - Outbound Sales employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre - Outbound Sales
✨Tip Number 1
Get to know the company inside out! Research Optical Express and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Since this role is all about converting leads, rehearse how you'll introduce yourself and explain the benefits of the services. Make it engaging and relatable – remember, it's all about building trust with potential patients.
✨Tip Number 3
Be ready for role-play scenarios during interviews. They might want to see how you handle calls or objections. Stay calm, listen actively, and respond with confidence. Show them you can turn a 'no' into a 'yes'!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre - Outbound Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight any previous outbound sales or customer service roles, and don’t forget to mention your target-driven mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your skills can help us deliver exceptional patient care. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your persuasive side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optical Express
✨Know Your Stuff
Before the interview, make sure you understand Optical Express and their services inside out. Familiarise yourself with refractive treatments like laser eye surgery and lens replacement. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully converted leads or provided exceptional customer service. Be ready to discuss how you built rapport with clients and met targets. This will demonstrate your suitability for the outbound sales aspect of the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can also ask clarifying questions if needed, which reflects your engagement and willingness to understand patient needs.
✨Emphasise Team Spirit
Optical Express values a culture of care and teamwork. Share examples of how you've collaborated with colleagues in the past to achieve common goals. Highlighting your ability to work well in a team will resonate with their commitment to supporting each other.
