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- Tasks: Assist patients with inquiries and ensure an outstanding experience.
- Company: Join Optical Express, Europe's leading provider of laser eye care with over 35 years of excellence.
- Benefits: Enjoy uncapped bonuses, modern workspaces, free eye surgery, and generous leave.
- Why this job: Be part of a caring culture that values community impact and personal growth.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: Full training provided with clear progression routes for top performers.
The predicted salary is between 20316 - 28776 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre – Office based
Salary: £25,396 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Each day will vary however the core components of your role will include:
- Help our patients calling in with a wide range of enquiries from arranging sight tests to arranging refractive treatments.
- Deliver an outstanding patient experience always putting the patient first.
- Display strong communication and problem solving skills.
- Build trust and rapport with our patients ensuring the best possible outcome to their enquiry.
- Display strong administration skills.
- Always look for opportunities to improve the patient journey.
Essential skills:
- Excellent verbal and written communication skills.
- The ability to deal with customers over the telephone in a confident and professional manner.
- A willingness to learn.
- Excellent rapport building and communication skills with the ability to overcome objections.
What’s in it for you?
- Excellent uncapped bonus structure.
- State of the art, modern working environments.
- 29 days annual leave (pro rata).
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eye wear and sunglasses.
- Generous Optical Express friends and family discount scheme.
- Full training on refractive treatments and patient handling.
- Clear progression routes for top performers.
- Pension scheme.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Contact Centre - Inbound employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre - Inbound
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding their offerings, especially in laser eye surgery and patient care, will help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you to handle enquiries confidently and demonstrate your ability to build rapport with patients.
✨Tip Number 3
Research common challenges faced in customer service roles, particularly in healthcare. Being able to discuss how you would address these challenges can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for continuous learning. Mention any relevant training or courses you've completed that relate to customer service or healthcare, as this aligns with Optical Express's commitment to staff development.
We think you need these skills to ace Contact Centre - Inbound
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Care Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer inquiries in the past and how you can contribute to improving the patient journey at Optical Express.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Optical Express
✨Research the Company
Before your interview, take some time to learn about Optical Express. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult patient or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication skills, be sure to demonstrate these throughout the interview. Speak clearly, listen actively, and engage with your interviewer to showcase your ability to build rapport.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss examples from your past experiences where you've successfully solved problems or improved processes. This will illustrate your capability to enhance the patient journey, which is a key aspect of the role.
