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- Tasks: Engage with patients, promote eye care services, and convert inquiries into appointments.
- Company: Join Optical Express, the UK's leading eye care provider with over 100 clinics.
- Benefits: Competitive salary, uncapped bonuses, free optical products, and career progression.
- Other info: Enjoy a modern workplace with first-class training and no weekend shifts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Fluent Croatian and English, sales experience, and excellent communication skills.
The predicted salary is between 21316 - 26775 £ per year.
Job Title – Contact Centre Agent – Croatian Speaking only
(Please note that this role requires you to be able to speak fluent Croatian)
Location – Glasgow City Centre
Hours of Work – Monday to Friday – 40hrs per week
Salary – £25,396
We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to over 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.
Want to be part of a team that literally change people lives?
We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.
You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in Croatia, therefore, spoken and written Croatian to Fluent standard is required along with fluent English.
Key Responsibilities
- Making contact with patients who have recently attended an initial consultation
- Promoting the lifestyle and clinical benefits of our treatments
- Manage the patient pipeline
- Providing an exceptional after sales service
Essential skills
- Croatian language skills to Fluent level
- Excellent written and spoken English
- Achievement within outbound sales
- Proven track record in over achieving KPI’s
- Ability to converse and relate to a wide range of people
- Excellent communication skills with empathy and understanding
- Ability to deliver first class customer service
- Strong IT skills – database, word/excel and email
- Teamwork, with the skills to add value to the existing set up
The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.
Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 9pm (Mon to Fri) with no weekend working.
What’s in it for you?
- Salary with uncapped bonus and a host of benefits including individual rewards
- Free or discounted optical products/procedures
- On site subsidised restaurant
- Career progression
- Modern working environment with superb technology support
- First class training in our product range
- 40 hours per week and no weekends
This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
Contact Centre Agent – Croatian Speaking only employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent – Croatian Speaking only
✨Tip Number 1
Get to know the company inside out! Research Optical Express and their services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your Croatian! Since this role is all about connecting with patients in Croatia, brush up on your language skills. Role-play some calls with a friend to get comfortable with the conversation flow.
✨Tip Number 3
Show off your sales skills! Prepare examples of how you've smashed targets in previous roles. Be ready to share specific stories that highlight your ability to exceed KPIs and deliver top-notch customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the modern working environment at Optical Express.
We think you need these skills to ace Contact Centre Agent – Croatian Speaking only
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent Croatian, make sure to highlight your language skills right at the top of your application. We want to see that you can communicate effectively in both Croatian and English, so don’t hold back!
Tailor Your Experience: When you’re writing about your past experiences, focus on those that relate to customer service and sales. We love seeing how you’ve exceeded targets or provided exceptional service in previous roles. Make it relevant to what we do!
Be Personable: This job is all about connecting with people, so let your personality shine through in your application. Use a friendly tone and show us that you’re empathetic and understanding – these traits are key for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Optical Express
✨Brush Up on Your Croatian
Since this role requires fluent Croatian, make sure you practice speaking and writing in the language. Consider having a mock conversation with a friend or using language apps to sharpen your skills. This will not only boost your confidence but also show your potential employer that you're serious about the role.
✨Know the Company Inside Out
Familiarise yourself with Optical Express and their services. Understand their mission, values, and the specific treatments they offer. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in being part of their team.
✨Prepare for Sales Scenarios
As a Contact Centre Agent, you'll need to excel in sales. Think of examples from your past experiences where you've successfully converted leads or exceeded targets. Be ready to discuss these scenarios during the interview to showcase your skills and achievements.
✨Showcase Your Empathy and Communication Skills
This role is all about providing exceptional customer service. Prepare to discuss how you've handled difficult situations with empathy and understanding in previous roles. Practising active listening techniques can also help you convey your ability to connect with patients effectively.