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- Tasks: Lead and manage a high-performing team in a busy clinic environment.
- Company: Join Optical Express, a leader in the Aesthetic, Cosmetic, and Optical industries.
- Benefits: Enjoy a competitive salary, bonuses, 29 days holiday, and substantial brand discounts.
- Why this job: Make a real impact by helping clients boost their self-confidence through better health.
- Qualifications: 3+ years of management experience in health, aesthetics, or service sectors required.
- Other info: Opportunity for personal development in a global organization with a supportive culture.
Clinic Manager
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Location: White City, Westfield, London
Hours: 40 hours per week
Salary: £DoE + bonus & benefits,
For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
As the UK\’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider.
The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.
Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
We are seeking an experienced and motivated Clinic Manager for our White City clinic, where we provide Laser eye, Lens replacement and cataract surgery for both Optical Express and ACES, as well as Optical products with frames from many designer brands. The successful candidate will have responsibility for the commercial and operational performance of the clinic and the team implementing best practice across all activities.
Key Responsibilities
You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser eye and Lens replacement surgery to our patients.
You will have strong management experience within an Optical setting or high-end retail. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management. xiskglj
It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
Day to day
* Drive the commercial performance of the team and clinic overall
* Display an exceptional level of professional standards
* Management of clinic diary
* Provide clear and concise communication to team on daily expectations
* Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
* Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
* Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs
What’s in it for you?
* Competitive salary
* Free or discounted optical products and procedures
* Career progression
* Modern working environment with superb technological support
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment
Clinic Manager employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Manager
✨Tip Number 1
Familiarize yourself with the specific services offered by Optical Express, sk:n, and The Harley Medical Group. Understanding their unique selling points and customer service standards will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Highlight your experience in managing teams within fast-paced environments. Be prepared to share specific examples of how you've motivated and led teams to achieve targets, as this is crucial for the Clinic Manager role.
✨Tip Number 3
Showcase your knowledge of Health and Safety regulations and CQC policies. Being well-versed in these areas will demonstrate your capability to uphold the clinic's standards and ensure compliance.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you would implement strategies to enhance patient satisfaction. This is key in a role that focuses on delivering world-class service across various medical and aesthetic offerings.
We think you need these skills to ace Clinic Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Clinic Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant management experience in healthcare, aesthetics, or retail. Emphasize your leadership skills, ability to manage teams, and any experience with P&L accounts or budget management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the aesthetic and optical industries. Mention specific examples of how you've successfully led teams and improved customer service in previous roles.
Highlight Relevant Experience: In your application, make sure to detail your experience in fast-paced environments and your understanding of statutory policies like HR and Health and Safety. This will demonstrate your readiness for the challenges of the role.
How to prepare for a job interview at Optical Express
✨Showcase Your Leadership Skills
As a Clinic Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Industry Standards
Familiarize yourself with the latest trends and standards in the Aesthetic and Optical industries. Be ready to discuss how you can implement these standards in the clinic to enhance customer service and operational efficiency.
✨Highlight Financial Acumen
Since the role involves P&L accounts and budget management, be prepared to discuss your experience with financial oversight. Share specific examples of how you've controlled costs or improved financial performance in previous roles.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to discuss how you've delivered exceptional service in the past and how you plan to ensure that your team meets or exceeds customer expectations across all brands.
