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- Tasks: Lead a dynamic team in delivering top-notch patient care and operational efficiency.
- Company: Join Optical Express, Europe's leading provider of laser eye surgery with over 35 years of excellence.
- Benefits: Enjoy a competitive salary, career progression, and free or discounted optical products.
- Why this job: Be part of a supportive culture focused on patient care, community impact, and personal growth.
- Qualifications: Strong management experience in high-end retail or optical settings is essential.
- Other info: This role is based in our flagship clinic on Harley Street, London.
The predicted salary is between 36000 - 60000 £ per year.
Location: Harley Street, London
Hours: 40 hours per week
Salary: Competitive plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our flagship clinic on Harley Street in London, where you’ll have responsibility for managing the performance and development of the team.
Key Responsibilities- You will be customer facing and you will help drive performance for the practice.
- You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser surgery to patients.
- You may come from a retail background where world class customer service comes naturally to you.
- You will have strong management experience within a high-end retail or Optical setting.
- You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
- It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
- Effectively and efficiently manage resources to meet customer demands.
- Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express.
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence.
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs.
- Competitive salary
- Free or discounted optical products and procedures
- Career progression
- Modern working environment with superb technological support
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Clinic Manager employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your management experience in high-end retail or optical settings. Be prepared to discuss specific examples of how you've driven performance and developed teams in previous roles, as this is crucial for the Clinic Manager position.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Since the role is customer-facing, think of scenarios where you've gone above and beyond for customers, and be ready to share these stories to illustrate your commitment to exceptional service.
✨Tip Number 4
Research the latest trends in laser eye surgery and optical care. Being knowledgeable about the industry will not only impress your interviewers but also show your genuine interest in the field and your readiness to promote these services to potential patients.
We think you need these skills to ace Clinic Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Clinic Manager at Optical Express. Tailor your application to highlight relevant experience in managing teams and delivering exceptional customer service.
Craft a Compelling CV: Your CV should clearly outline your management experience, particularly in high-end retail or optical settings. Use specific examples to demonstrate your ability to drive performance and develop team members.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your commitment to excellence. Mention how your values align with those of Optical Express and why you are excited about the opportunity to work on Harley Street.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Clinic Manager, you'll be customer-facing, so it's crucial to demonstrate your ability to provide world-class service. Prepare examples from your past experiences where you successfully managed customer interactions and resolved issues.
✨Highlight Your Management Experience
Make sure to discuss your previous management roles, especially in high-end retail or optical settings. Be ready to share specific achievements that showcase your ability to lead and develop a team effectively.
✨Demonstrate Your Passion for People
Optical Express values a culture of care and support. During the interview, express your enthusiasm for developing team members and how you foster a positive work environment that drives performance.
✨Prepare for Operational Efficiency Questions
Since you'll be responsible for the daily operations of the clinic, expect questions about how you would manage resources and maintain high standards. Think of strategies you've implemented in the past to ensure operational efficiency and patient satisfaction.
