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For Companies At a Glance
- Tasks: Lead and inspire a team while ensuring top-notch patient care in our clinics.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery with over 35 years of excellence.
- Benefits: Enjoy a competitive salary, free optical products, and career progression opportunities.
- Why this job: Be part of a supportive culture focused on patient care and community impact.
- Qualifications: Strong management experience in retail or optical settings; excellent communication skills required.
- Other info: This role offers a chance to grow within a global organisation committed to innovation.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Clinic Manager
Location: White City, Westfield, London
Hours: 40 hours per week
Salary: £DoE + bonus & benefits,
For the over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider.
The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity.
Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
We are seeking an experienced and motivated Clinic Manager for our White City clinic, where we provide Laser eye, Lens replacement and cataract surgery for both Optical Express and ACES, as well as Optical products with frames from many designer brands. The successful candidate will have responsibility for the commercial and operational performance of the clinic and the team implementing best practice across all activities.
Key Responsibilities
You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser eye and Lens replacement surgery to our patients.
You will have strong management experience within an Optical setting or high-end retail. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
Day to day
- Drive the commercial performance of the team and clinic overall
- Display an exceptional level of professional standards
- Management of clinic diary
- Provide clear and concise communication to team on daily expectations
- Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs
What’s in it for you?
- Competitive salary
- Free or discounted optical products and procedures
- Career progression
- Modern working environment with superb technological support
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your management experience in high-end retail or optical settings. Be prepared to discuss specific examples of how you've successfully led teams and improved performance, as this is crucial for the Clinic Manager role.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Since the role is customer-facing, think of scenarios where you've gone above and beyond for customers, and be ready to share these stories during your interview.
✨Tip Number 4
Research the latest trends in laser surgery and eye care. Being knowledgeable about the industry will not only impress your interviewers but also show your genuine interest in the role and the company.
We think you need these skills to ace Clinic Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Clinic Manager at Optical Express. Highlight your relevant experience in managing teams and delivering exceptional customer service.
Tailor Your CV: Customise your CV to reflect your management experience, particularly in high-end retail or optical settings. Emphasise your skills in team development, operational efficiency, and customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people and your commitment to excellence. Mention specific examples of how you've driven performance in previous roles and how you align with Optical Express's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Optical Express
✨Showcase Your Leadership Skills
As a Clinic Manager, you'll be responsible for managing a team. Be prepared to discuss your previous management experiences and how you've successfully led teams in the past. Highlight specific examples where you motivated your team or improved performance.
✨Demonstrate Customer Service Excellence
Given the customer-facing nature of the role, it's crucial to illustrate your commitment to outstanding customer service. Share anecdotes that showcase your ability to handle patient concerns and enhance their experience, especially in a high-end retail or optical setting.
✨Understand the Business Operations
Familiarise yourself with the daily operations of a clinic. Be ready to discuss how you would ensure operational efficiency and maintain high standards of cleanliness and presentation. This shows that you are proactive and understand the importance of a well-run practice.
✨Express Your Passion for Optical Care
Optical Express values a culture of care and integrity. Convey your enthusiasm for the optical industry and your desire to contribute positively to patient care. Discuss any relevant experiences or knowledge about laser surgery and how you can promote its benefits to potential patients.
