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- Tasks: Support patients through their vision correction journey and ensure exceptional care.
- Company: Join Optical Express, the UK leader in vision correction surgery.
- Benefits: Competitive salary starting at £27,000 plus bonuses and flexible working hours.
- Other info: Opportunity to work in a dynamic environment with growth potential.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: Strong communication skills and a passion for patient care.
The predicted salary is between 27000 - 27000 £ per year.
Hours: Full Time - 40 hours (must be flexible to work Saturdays)
Salary: From £27,000 per annum + Bonus
Location: Carlisle and Dumfries
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Carlisle and Dumfries clinics. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services.
The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities. Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities:- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
Flexible Adviser in Carlisle employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Adviser in Carlisle
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give us insider info about the company culture and what they really look for in a Patient Advisor.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase how your skills align with delivering exceptional patient care. We want to hear how you can make a difference in the patient journey.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role focused on patient interaction. Show up looking sharp and professional to convey that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Flexible Adviser in Carlisle
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Patient Advisor and how you can contribute to our mission of delivering exceptional patient care.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that align with the responsibilities of supporting patients and delivering high-quality service. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of patient interaction we value at Optical Express.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, building rapport with patients is key. Prepare examples from your past experiences where you've successfully connected with customers or clients. Highlight your ability to maintain confidence and provide support throughout their journey.
✨Demonstrate Your Flexibility
Since the role requires flexibility, be prepared to discuss your availability, especially for weekend shifts. Share any previous experiences where you adapted to changing schedules or worked in dynamic environments.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate patient interactions. Practice how you would welcome a patient, explain procedures, and address their concerns. This will showcase your communication skills and ability to deliver a warm, professional experience.