Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with clients through calls and live chat, providing info on aesthetic treatments.
- Company: Join sk:n, a leading UK skin clinic dedicated to healthier, confident skin.
- Benefits: Enjoy 29 days leave, free eye surgeries, and a modern work environment.
- Why this job: Be part of a supportive team focused on personal growth and exceptional client care.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Clear progression routes available for top performers in a professional setting.
The predicted salary is between 20316 - 28776 £ per year.
Hours: 40 hours per week, Full Time
Location: Glasgow City Centre - Office based
Salary: £25,396
As one of the UK's leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.
With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.
Due to continued business success we now require additional Customer Care Advisors to work within our Glasgow contact centre.
Each day in this role brings something new, but your core responsibilities will include:
- Patient Interaction: Make outbound and receive inbound calls to our clients, offering information and assisting with enquiries about our range of aesthetic treatments.
- Live Chat Support: Respond to patient queries in real-time via our live chat service, providing accurate and timely information on treatments, appointments, and services.
- Deliver Exceptional Care: Provide a first-class patient experience, ensuring that all interactions are informative, friendly, and tailored to individual patient needs.
- Consultation & Guidance: Help identify opportunities to support patients in achieving their personal goals through our treatments, and build trust through strong communication and rapport.
- Problem-Solving: Use your communication skills to address patient queries, concerns, and objections, while guiding them towards the best solution.
- Ownership: Take full ownership of every patient interaction, ensuring positive outcomes and a memorable experience for each patient.
Essential skills:
- Communication Excellence: Strong verbal and written communication skills, with the ability to convey information clearly and confidently over the phone.
- Customer Focused: Ability to build rapport with patients, making them feel valued and heard, while offering personalized care.
- Confidence: Comfortable dealing with customer enquiries in a professional manner, remaining calm and solution focused.
- Willingness to Learn: Eagerness to develop knowledge of aesthetic treatments and the willingness to enhance your skillset.
- Problem Solving: Strong ability to overcome objections and provide effective solutions.
What's in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. Sk:n is an equal opportunities employer.
Call Centre Agent - sk:n employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - sk:n
✨Tip Number 1
Familiarise yourself with the range of aesthetic treatments offered by sk:n. Understanding their services will not only help you answer patient queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-play scenarios with friends or family where you handle customer inquiries can boost your confidence and prepare you for real interactions with patients.
✨Tip Number 3
Research common patient concerns related to skincare and aesthetic treatments. Being knowledgeable about these issues will allow you to engage more meaningfully with potential clients and show that you are proactive.
✨Tip Number 4
Highlight any previous customer service experience during your conversations with us. Sharing specific examples of how you've successfully resolved customer issues can set you apart from other candidates.
We think you need these skills to ace Call Centre Agent - sk:n
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Advisor at sk:n. Familiarise yourself with their services and values to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your strong communication skills, customer focus, and problem-solving abilities. Provide specific examples from previous experiences that demonstrate these skills in action.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for sk:n and how your background aligns with their commitment to exceptional client care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Call Centre Agent, strong verbal and written communication skills are essential. During the interview, demonstrate your ability to convey information clearly and confidently. You might want to practice common customer service scenarios to showcase how you would handle patient interactions.
✨Emphasise Customer Focus
Highlight your experience in building rapport with customers. Share examples of how you've made clients feel valued and heard in previous roles. This will show that you understand the importance of personalised care, which is crucial for this position.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you successfully addressed customer concerns or objections. Be ready to explain your thought process and how you arrived at effective solutions.
✨Express Your Willingness to Learn
The role requires a willingness to learn about aesthetic treatments. Convey your eagerness to develop your knowledge and skills during the interview. You could mention any relevant courses or training you've undertaken to show your commitment to personal growth.
