Call Centre Agent – Inbound

Title: Customer Care Advisor – Inbound Hours: 40 hours per week, Full Time Location: Glasgow City Centre – Office based Salary: £25,396 plus bonus Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. We are looking for a motivated and compassionate Inbound Advisor to join our team. You will be the first point of contact for patients calling in with a variety of inquiries, ranging from booking sight tests to scheduling refractive treatments. You will be responsible for ensuring that all patients receive outstanding service, making their experience as smooth and positive as possible. Key Responsibilities: Customer Service Excellence: Handle patient inquiries via phone and email, providing accurate information about services, scheduling appointments, and addressing concerns. Patient Journey: Actively look for opportunities to improve the patient experience, ensuring a seamless journey from initial inquiry to treatment. Administrative Support: Manage patient records, update databases, and assist with the organization of patient appointments and treatments. Communication