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- Tasks: Contact patients interested in eye treatments and convert leads into consultations.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery with over 35 years of experience.
- Benefits: Enjoy 29 days annual leave, free eye surgery, and a modern working environment.
- Why this job: Be part of a supportive team focused on patient care and personal growth.
- Qualifications: Target-driven individuals with customer service or sales experience are encouraged to apply.
- Other info: Full training provided and clear progression routes for top performers.
The predicted salary is between 24000 - 36000 £ per year.
Title : Contact Centre – Outbound Sales
Hours : 40 hours per week, Full Time
Location : Glasgow City Centre – Office based
Salary : £25, plus bonus ( OTE £29, )
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role responsibility
Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Make outbound calls to patients who have enquired about refractive treatments.
- Deliver an outstanding customer experience while identifying opportunities.
- Consistently meet and exceed KPIs and conversion targets.
- Building trust and rapport, Guiding patients through the consultation booking journey.
- Take ownership of every interaction, Ensuring a positive and informative experience.
What we are looking for
- A driven individual with a target-focused mindset.
- Experience in outbound sales or a high-contact customer service role.
- Strong communication and persuasion skills.
- Willingness to push yourself to meet and exceed performance goals.
- Resilience, motivation and a hunger to succeed.
What’s in it for you?
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Full training on refractive treatments and patient handling
- Clear progression routes for top performers
- Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
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Call Centre Agent employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with Optical Express and their services. Understanding the specifics of laser eye surgery and lens replacement will help you engage more effectively with potential patients during your calls.
✨Tip Number 2
Practice your communication skills. Since this role requires strong persuasion abilities, consider role-playing scenarios with friends or family to build your confidence in converting leads into consultations.
✨Tip Number 3
Research common objections patients might have about refractive treatments. Being prepared with thoughtful responses can help you build trust and rapport, making it easier to guide them through the booking process.
✨Tip Number 4
Set personal performance goals for yourself. Since the role is target-focused, having your own KPIs can motivate you to exceed expectations and demonstrate your drive during the interview process.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outbound sales or customer service. Use specific examples that demonstrate your communication and persuasion skills, as these are crucial for the Call Centre Agent role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of Optical Express's values. Mention how your target-focused mindset aligns with their goals and how you can contribute to their success.
Highlight Relevant Skills: In your application, emphasise skills such as resilience, motivation, and the ability to exceed performance goals. Provide examples of how you've successfully met KPIs in previous roles to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a role in customer service.
How to prepare for a job interview at Optical Express
✨Research the Company
Before your interview, take some time to learn about Optical Express. Understand their services, values, and recent developments. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Expect questions related to customer service and sales experience. Be ready to discuss how you've handled difficult situations or exceeded targets in previous roles. Use specific examples to illustrate your skills.
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice speaking confidently and maintaining a positive tone.
✨Emphasise Your Resilience
The role requires a target-focused mindset and resilience. Be prepared to discuss challenges you've faced in previous positions and how you overcame them. Highlight your motivation to succeed and meet performance goals.
