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- Tasks: Lead a team to deliver exceptional patient care and maintain world-class standards.
- Company: Join Optical Express, the UK's leading provider of laser eye surgery.
- Benefits: Competitive salary, bonus potential, free eye surgery, and discounts on eyewear.
- Why this job: Grow your career in a supportive environment focused on excellence and community.
- Qualifications: Experience in retail or healthcare leadership, with a customer-centric approach.
- Other info: Ongoing training and development opportunities in a modern working environment.
The predicted salary is between 30000 - 34000 £ per year.
As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Nottingham clinic. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines. You will be responsible for setting and maintaining world class standards throughout the clinic.
The main aspects of the role:
- Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
- Ensuring that all colleagues have the right support in place to excel and develop their skills
- Effectively manage the clinic workload, and ensuring diaries are managed in advance
- Deputise for Clinic Manager
- Managing the workload for dual brands operating in the clinic
The successful candidate will have experience of:
- Leading a diverse team, preferably within a retail or clinical setting
- Hands-on and customer-centric approach
- Delivery against recognised industry standards
- Developing a multi-disciplinary team to meet the levels of service and activity expectations
- Leadership with incidents, safeguarding, referrals and complaints
- Monitoring SLA's and escalation as required
- Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
- Maintaining relationships with the senior leadership team
- Confidence and integrity to operate with the utmost discretion
- Excellent communication and presentation skills
- Knowledge of Optical or Aesthetics would be beneficial.
What's in it for you?
- Competitive salary with excellent bonus potential
- Free Laser Eye and Intraocular Lens Surgery
- Discounts on prescription eyewear and sunglasses
- Generous Optical Express family & friends discount
- Modern working environment
- On-going training and development opportunities
- Workplace Pension Scheme
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Assistant Manager (, , United Kingdom) employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager (, , United Kingdom)
✨Tip Number 1
Network like a pro! Reach out to current employees at Optical Express on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with our commitment to patient care and teamwork. We love candidates who resonate with our mission!
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and customer service. We want to see how you handle challenges and support your team, so be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Assistant Manager (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight any leadership experience and customer service achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about joining Optical Express and how your background in retail or healthcare makes you an ideal candidate for this position.
Showcase Your Team Leadership Skills: Since this role involves leading a diverse team, be sure to include examples of how you've successfully managed teams in the past. We want to see your hands-on approach and how you support others to excel!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Optical Express
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team of Patient Advisors. Prepare examples from your past experiences where you've successfully led a team, managed conflicts, or improved performance. Be ready to discuss how you can apply these skills in a clinical setting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to handle complaints or difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the clinic's success.
