Assistant Manager, Complaints

Assistant Manager Hours: 40 hours per week As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Southampton hospital. Ensuring that all colleagues have the right support in place to excel and develop their skills Leadership with incidents, safeguarding, referrals and complaints Monitoring SLA’s and escalation as required Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times Competitive salary with excellent bonus potential Discounts on prescription eyewear and sunglasses Generous Optical Express family & friends discount Modern working environment On-going training and development opportunities Workplace Pension Scheme This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.