Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional patient outcomes and maintain clinic standards.
- Company: Join Optical Express, the UK's top provider of eye care with over 35 years of trusted service.
- Benefits: Enjoy competitive salary, bonuses, free eye surgery, discounts, and ongoing training.
- Why this job: Be part of a caring culture that values excellence and community impact.
- Qualifications: Experience in leading teams in retail or healthcare is preferred; strong communication skills are essential.
- Other info: This role offers growth opportunities within a global organisation.
The predicted salary is between 36000 - 60000 £ per year.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Southampton hospital. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines. You will be responsible for setting and maintaining world class standards throughout the clinic.
The main aspects of the role:
- Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
- Ensuring that all colleagues have the right support in place to excel and develop their skills
- Effectively manage the clinic workload, and ensuring diaries are managed in advance
- Deputise for Clinic Manager
The successful candidate will have experience of:
- Leading a diverse team, preferably within a retail or clinical setting
- Hands-on and customer-centric approach
- Delivery against recognised industry standards
- Developing a multi-disciplinary team to meet the levels of service and activity expectations
- Leadership with incidents, safeguarding, referrals and complaints
- Monitoring SLA's and escalation as required
- Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
- Maintaining relationships with the senior leadership team
- Confidence and integrity to operate with the utmost discretion
- Excellent communication and presentation skills
What’s in it for you?
- Competitive salary with excellent bonus potential
- Free Laser Eye and Intraocular Lens Surgery
- Discounts on prescription eyewear and sunglasses
- Generous Optical Express family & friends discount
- Modern working environment
- On-going training and development opportunities
- Workplace Pension Scheme
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Locations
Assistant Manager employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully led teams, managed workloads, and improved customer service, as these are key aspects of the Assistant Manager role.
✨Tip Number 3
Research the latest trends in optical sales and healthcare management. Being knowledgeable about industry standards and innovations will demonstrate your commitment to excellence and your ability to lead a team effectively.
✨Tip Number 4
Network with current or former employees of Optical Express if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or healthcare, especially any leadership roles. Emphasise your customer-centric approach and any achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of Optical Express's culture and values that resonate with you, and explain how your background aligns with their expectations for an Assistant Manager.
Highlight Leadership Experience: In both your CV and cover letter, focus on your experience leading diverse teams. Provide examples of how you've supported team members' development and managed workloads effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Assistant Manager role.
How to prepare for a job interview at Optical Express
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team of Patient Advisors. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure environments. Highlight specific examples where you motivated your team to achieve outstanding results.
✨Demonstrate Customer-Centric Approach
Optical Express values a hands-on and customer-centric approach. During the interview, share instances where you went above and beyond for customers or patients. This will show that you understand the importance of delivering exceptional service in a healthcare setting.
✨Familiarise Yourself with Industry Standards
Understanding recognised industry standards is crucial for this role. Research the latest trends and best practices in both retail and healthcare sectors. Be ready to discuss how you can implement these standards to enhance patient outcomes and clinic performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role, such as managing complaints or incidents, and prepare thoughtful responses that demonstrate your ability to handle such situations effectively.
