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- Tasks: Lead a team to deliver exceptional patient care and manage clinic operations.
- Company: Join Optical Express, the UK's top provider of laser eye surgery with over 35 years of experience.
- Benefits: Enjoy a salary up to £35,000, bonuses, free eye surgery, and discounts on eyewear.
- Why this job: Be part of a supportive culture focused on excellence, community impact, and personal growth.
- Qualifications: Experience in retail or clinical management, strong leadership, and excellent communication skills.
- Other info: This is a full-time role with ongoing training and development opportunities.
The predicted salary is between 28000 - 42000 £ per year.
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Salary: Up to £35,000 DoE, plus bonus and other benefits
As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team at our prestigious Dartford clinic. This role would be well suited to someone with existing high end retail or clinical management experience or an individual looking to make the next step up in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.
You will be responsible for setting and maintaining world class standards throughout the clinic.
The main aspects of the role –
- Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
- Ensuring that all colleagues have the right support in place to excel and develop their skills
- Effectively manage the clinic workload, and ensuring diaries are managed in advance
- Deputise for Clinic Manager
The successful candidate will have experience of –
- Leading a diverse team, preferably within a retail or clinical setting
- Hands-on and customer-centric approach
- Delivery against recognised industry standards
- Developing a multi-disciplinary team to meet the levels of service and activity expectations
- Leadership with incidents, safeguarding, referrals and complaints
- Monitoring SLA’s and escalation as required
- Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
- Maintaining relationships with the senior leadership team
- Confidence and integrity to operate with the utmost discretion
- Excellent communication and presentation skill
What’s in it for you?
- Salary up to £35,000 with excellent bonus potential
- Free Laser Eye and Intraocular Lens Surgery
- Discounts on prescription eyewear and sunglasses
- Generous Optical Express family & friends discount
- On-going training and development opportunities
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Consulting
-
Industries
Hospitals and Health Care
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Assistant Manager employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and culture. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Highlight your leadership experience in high-end retail or clinical settings. Be prepared to discuss specific examples of how you've successfully managed teams and improved customer service, as this is crucial for the Assistant Manager role.
✨Tip Number 3
Network with current or former employees of Optical Express. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your approach to managing clinic workloads and ensuring high standards. Think about strategies you've implemented in the past that led to successful outcomes, as this will demonstrate your capability for the role.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or clinical management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of Optical Express's values. Mention how your skills align with the role and provide examples of how you've successfully managed teams in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, customer service, and team development. Use specific examples to illustrate how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Assistant Manager role.
How to prepare for a job interview at Optical Express
✨Research the Company
Before your interview, take some time to learn about Optical Express. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Leadership Questions
As an Assistant Manager, you'll be expected to lead a team. Be ready to discuss your leadership style, how you handle conflicts, and examples of how you've successfully managed a team in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Customer-Centric Approach
Optical Express places a strong emphasis on patient care. Prepare to share specific examples of how you've prioritised customer service in previous roles. Highlight any initiatives you've led that improved customer satisfaction or outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
