At a Glance
- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, 33 days leave, free eye surgery, and ongoing training.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 27000 - 28000 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave*
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Have previous experience working towards sales targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Usk employer: Optical Express Westfield Limited
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. Located in St Albans, we offer a competitive salary, extensive benefits including free eye surgery, and a commitment to ongoing training, ensuring our Patient Advisors thrive both personally and professionally while making a meaningful impact in the community.
Contact Details:
Optical Express Westfield Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Usk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Patient Advisor. We want to hear how you can make patients feel like superstars!
✨Tip Number 3
Show off your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This is key for a role that’s all about patient care!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Patient Advisor in Usk
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences that highlight your commitment to making patients feel valued and cared for.
Be Organised and Clear:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary to showcase your skills and experiences. We want to see how organised you are right from the start!
Highlight Your Communication Skills:Since you'll be interacting with a diverse range of people, it's crucial to demonstrate your communication abilities. Use examples in your application that show how you've effectively communicated in previous roles or situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you built relationships and ensured satisfaction, as this aligns perfectly with what they’re looking for.
✨Practice Clear Communication
Since the role involves interacting with a diverse range of people, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you explain complex information simply and effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company.
