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- Tasks: Build relationships with patients and assist in their eye care journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, bonus potential, free eye surgery, and generous leave.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Enjoy ongoing training and a modern working environment.
The predicted salary is between 22000 - 30000 £ per year.
Hours: Full time
Location: Salisbury
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary OTE £26,000 per annum plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Swindon employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Swindon
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture of care and integrity.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll be chatting with all sorts of people. Role-play with a friend or family member to get comfortable discussing patient care and finance options clearly and confidently.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past where you've juggled multiple tasks or helped someone out. Be ready to share these stories during your interview to demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Optical Express team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Patient Advisor in Swindon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for providing world-class customer service shine through. We want to see how you connect with people and make them feel valued, so share any relevant experiences that highlight this.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a tidy presentation as it reflects your strong organisational skills, which are key for the Patient Advisor role.
Communicate Clearly: Your written communication should be articulate and professional. Remember, you're applying for a role where you'll be interacting with patients, so showcase your ability to convey information clearly and effectively in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you built relationships and communicated effectively, as this aligns perfectly with what they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to patient care and communication. Think about how you would handle difficult situations or manage multiple tasks. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to their mission.
