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- Tasks: Enhance patient satisfaction by providing exceptional service and support.
- Company: Leading optical care provider in Swansea with a focus on patient experience.
- Benefits: Competitive salary, annual leave, and free eye tests.
- Why this job: Be the first point of contact and make a real difference in patients' lives.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Motivated individuals will thrive in this target-driven role.
The predicted salary is between 28800 - 43200 £ per year.
A leading optical care provider in Swansea is seeking a Patient Advisor to enhance patient satisfaction through exceptional service. You will be the first point of contact, responsible for assisting with consultations, maintaining patient records, and scheduling treatments.
Ideal candidates possess strong organisational skills, have a passion for customer service, and are motivated by targets.
The role offers competitive benefits, including salary, annual leave, and free eye tests.
Patient Experience & Care Advisor in Swansea employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience & Care Advisor in Swansea
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you connect with the role of a Patient Experience & Care Advisor. It shows you're genuinely interested and ready to enhance patient satisfaction!
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different patient situations, as this role is all about exceptional service. We want you to shine when discussing your passion for helping others during the interview.
✨Tip Number 3
Show off those organisational skills! Bring examples of how you've managed records or schedules in the past. This will demonstrate that you're not just a people person but also someone who can keep everything running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Patient Experience & Care Advisor in Swansea
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share examples of how you've gone above and beyond to enhance customer experiences in the past.
Highlight Your Organisational Skills: As a Patient Experience & Care Advisor, being organised is key. Make sure to mention any relevant experience where you’ve successfully managed records or schedules, showing us you can keep things running smoothly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Use keywords from the job description to show us you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, do some research on the optical care provider. Understand their values, services, and what sets them apart in Swansea. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Patient Experience & Care Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace and empathy.
✨Demonstrate Organisational Skills
Since you'll be managing patient records and scheduling treatments, it's crucial to showcase your organisational skills. Bring up specific tools or methods you use to stay organised, and consider discussing how you prioritise tasks effectively.
✨Be Target-Driven
This role is motivated by targets, so be ready to discuss how you've met or exceeded goals in previous positions. Share metrics or achievements that demonstrate your drive and commitment to achieving results, as this will resonate well with the interviewers.
