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For Companies At a Glance
- Tasks: Engage with patients, guiding them through life-changing vision correction options.
- Company: Join Optical Express, the UK's leading provider of eye care solutions.
- Benefits: Earn £33,000 OTE, plus bonuses and ongoing training opportunities.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Exceptional communication skills and a proactive approach to customer service.
- Other info: Supportive team environment with clear paths for career progression.
The predicted salary is between 19800 - 46200 £ per year.
Job Description
Role: Patient Care- Sales AdvisorÂ
Hours: Full time, 40 hours per week
Location: Glasgow, fully on-site
Salary: £33,000 OTEÂ
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We are actively recruiting for experienced Patient Care – Sales Advisors to join our team within our Contact Centre in the City Centre of Glasgow.
Each day will vary however the core components of your role will include:
- Engage with patients who have attended a surgery consultation, discussing the life-changing benefits of vision correction surgery.
- Provide clear and supportive guidance, addressing patient concerns and overcoming objections.
- Manage your own diary, scheduling follow-up calls with patients and ensuring that all appointments are booked correctly.
- Maintain a high level of professionalism, empathy, and care while building trust with patients.
- Ensure that all patient information is accurately recorded and that patient queries are handled in a timely manner.
- Work closely with the medical and administrative teams to ensure a smooth patient experience from initial consultation to post-surgery follow-up.
Essential skills
- Exceptional communication and interpersonal skills, with the ability to engage and build rapport with patients.
- Achieve and exceed performance targets related to patient conversion rates, appointment scheduling, and follow-up success.
- Monitor key performance indicators (KPIs), including conversion rates and patient satisfaction, ensuring that goals are consistently met.
- A proactive and empathetic approach to customer service.
What’s in it for you?
- A salary of £33,000 OTE
- Bonus and team incentives.
- Ongoing training and development opportunities and career progression.
- A supportive and collaborative work environment.
- The chance to make a real difference in the lives of our patients.
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
If you are interested in being considered for the role please apply now.
Optical Express is an equal opportunities employer
Patient Care - Sales Advisor employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care - Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Optical Express, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for patient care.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with patients, it’s crucial to sound confident and empathetic. Role-play with a friend or family member to nail those conversations.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've exceeded targets or helped customers. This will help you stand out and show that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Care - Sales Advisor
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your enthusiasm for patient care shine through. We want to see how much you value making a difference in people's lives, so share any relevant experiences that highlight your commitment to exceptional service.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We’re looking for exceptional communication and interpersonal skills, so give examples that demonstrate these abilities in action.
Be Professional Yet Approachable: While it’s important to maintain professionalism in your application, don’t forget to show your friendly side! We appreciate candidates who can balance professionalism with empathy, so let your personality come through in your writing.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know Your Stuff
Before the interview, make sure you understand Optical Express and their commitment to patient care. Familiarise yourself with their services, especially around vision correction surgery. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Empathy
As a Patient Care - Sales Advisor, empathy is key. Prepare examples from your past experiences where you've successfully engaged with customers or patients. Highlight how you addressed their concerns and built trust, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and respond thoughtfully. This will show that you value communication, which is crucial for the role.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview to assess your sales and patient interaction skills. Practice handling objections and scheduling follow-ups in a friendly, professional manner. This will help you feel more comfortable and showcase your ability to manage real-life situations.
