At a Glance
- Tasks: Support patients with eye care, perform scans, and ensure smooth consultations.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Other info: Full training provided; perfect for those who love meeting new people.
- Why this job: Join a fun, rewarding team focused on excellence and making a positive impact.
- Qualifications: Strong communication skills, self-motivated, and a passion for customer service required.
The predicted salary is between 21600 - 37800 £ per year.
Patient Advisor
Hours: Part-time (24 hours over 3 days, including Saturdays)
Salary: From £26,500 + Bonus Pro Rata
Location: Bristol
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 33 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Previous experience working towards sale targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Bristol employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, offering a dynamic and supportive work culture in the heart of Glasgow City Centre. With a commitment to employee growth through ongoing training and development opportunities, alongside competitive salaries and generous benefits, including free Laser Eye Surgery and a modern working environment, we ensure our team feels valued and empowered. Join us in making a meaningful impact on patient care while being part of a collaborative team that prioritises integrity and community involvement.
Contact Details:
Optical Express Westfield Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Bristol
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and other treatments. This knowledge will help you engage confidently with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you explain procedures or answer patient queries. Being able to convey complex information in a simple way is crucial for a Patient Advisor.
✨Tip Number 3
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Patient Advisor role.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for patient consultations. This will demonstrate your ability to manage time effectively and ensure a smooth patient journey during your interview.
We think you need these skills to ace Patient Advisor in Bristol
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Personalised Cover Letter:In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and how you can contribute to their mission.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Westfield Limited
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help someone, as this aligns with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with both patients and professionals, prepare examples that showcase your ability to convey information clearly and effectively. Practice active listening techniques to show you value others' input.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and keep track of multiple tasks. Provide specific examples of how you've successfully organised schedules or maintained records in previous roles, as this is crucial for a Patient Advisor.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you had to handle difficult situations or negotiate solutions, and be prepared to explain your thought process and outcomes.
