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- Tasks: Support patients with exceptional care and provide a 5-star service.
- Company: Optical Express, dedicated to patient care and community support.
- Benefits: Competitive salary, bonuses, free eye surgery, and ongoing training.
- Why this job: Join a fun team and make a real difference in patients' lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible hours with opportunities for career growth.
The predicted salary is between 21400 - 29600 £ per year.
Job Description
Job Title – Patient Advisor
Location – Sheffield, Meadowhall
Hours – 40 hours (must be flexible to work weekends)
Salary – from £26,000 per annum, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Have previous experience working towards sales targets and personal KPI's
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand their focus on patient care and community, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to connect with patients and professionals alike. Role-play with friends or family to build confidence in relaying information clearly and effectively.
✨Tip Number 3
Be ready to showcase your negotiation skills! Think of examples from your past experiences where you’ve successfully navigated tricky conversations. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Optical Express team.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your communication skills and any experience in customer service, as these are key for us at Optical Express.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re passionate about patient care. Share specific examples of how you've made a difference in previous roles, and don’t forget to mention your flexibility to work weekends!
Showcase Your Organisational Skills: In your application, give us a glimpse of how you stay organised. Whether it’s managing schedules or keeping records, we want to see how you can help maintain our high standards of patient care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Optical Express!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Passion for Patient Care
Optical Express is all about exceptional patient care. Be ready to discuss why you’re passionate about helping others and how you can contribute to creating a comfortable environment for patients. Share any relevant experiences that highlight your commitment to patient satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.
