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- Tasks: Build relationships with patients and assist in their eye care journey.
- Company: Leading private provider of laser eye and cataract surgery in the UK.
- Benefits: Competitive salary, bonus potential, free eye surgery, and generous leave.
- Why this job: Make patients feel like superstars while working in a rewarding environment.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Ongoing training and development opportunities in a modern workplace.
The predicted salary is between 23000 - 31000 £ per year.
OverviewJob Title – Patient Advisor
Location: Cardiff
Full time – Part time (must be flexible to work weekends)
Salary: £27,000 per annum
As the UK\’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
Our Patient Advisors are often the first person our patient interacts with.
Responsibilities
Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations / practice visits
Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
Assisting patients to complete health & lifestyle questionnaires
Introducing patients to their optometrist
Scheduling treatment dates for vision correction surgery
Advising on traditional vision correction solutions, namely glasses and contact lenses
Discussing finance options
Accurately maintaining patient record
It\’s our Patient Advisors who make our patients feel like a superstar from the moment they enter our clinics.
Benefits
An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Ideal candidate
Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with providing exceptional patient care. We want to hear your stories that showcase your customer service skills!
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping patients shine through. We love candidates who genuinely care about making a difference in people's lives.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows us that you’re really interested in the role!
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for providing world-class customer service shine through. We want to see how you connect with people and make them feel valued, just like our Patient Advisors do every day.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a tidy presentation that reflects your strong organisational skills!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Patient Advisor role by highlighting relevant experiences and skills. Show us how your background aligns with what we’re looking for at Optical Express.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, values, and what sets them apart in the eye care industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and communicate effectively, as these are crucial for making patients feel valued.
✨Practice Common Interview Questions
Anticipate questions related to patient care and your organisational skills. Practice responses to questions like 'How would you handle a difficult patient?' or 'Can you describe a time when you had to manage multiple tasks?' This will help you articulate your thoughts clearly during the interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and professionally for your interview. This shows respect for the company and the role you're applying for. Also, remember to arrive on time and bring any necessary documents, like your CV and references, to demonstrate your preparedness.
