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For Companies At a Glance
- Tasks: Make patients feel like superstars and assist with their vision correction journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Why this job: Join a fun, fulfilling team dedicated to exceptional patient care and community impact.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Dynamic work environment with ongoing training and development opportunities.
The predicted salary is between 25400 - 25400 £ per year.
Overview
Patient Advisor
Full time – 40 hours (must be flexible to work weekends)
Salary: £25,400+ bonuses
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Responsibilities
- It’s our Patient Advisor’s to make our patients feel like a superstar from the moment they enter our clinics.
- Our Patient Advisors are often the first person our patient interacts with.
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations / practice visits
- Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
- Assisting patients to complete health & lifestyle questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates for vision correction surgery
- Advising on traditional vision correction solutions, namely glasses and contact lenses
- Discussing finance options
- Accurately maintaining patient records
Ideal candidate
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
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Patient Advisor employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with providing world-class customer service. We want to hear your passion for patient care!
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm shine through. Remember, they’re looking for someone who fits into their culture of care and trust, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Optical Express team.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for patient care shine through. We want to see that you genuinely care about providing world-class service and making patients feel like superstars!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of a Patient Advisor, so don’t hold back!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build relationships and communicate clearly, as these are crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to patient care and teamwork. Think about how you would handle difficult situations or conflicts with patients. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about training opportunities or how the team collaborates to ensure excellent patient care.
