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- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Starting salary of £26,000, bonus potential, free eye surgery, and 29 days leave.
- Why this job: Make patients feel like superstars while working in a supportive team environment.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication.
- Other info: Ongoing training, modern workspaces, and a culture of care and integrity.
The predicted salary is between 22000 - 30000 £ per year.
Job Title: Patient Advisor Hours:
Full Time, 40 hours Salary:
£27,500 + benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: An industry leading salary plus excellent bonus potential State of the art, modern working environments 29 days annual leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve: Building relationships with patients and ensuring regular communication prior to and following their treatment Assisting in patient consultations Scanning patients eyes using state of the art equipment as part of a full health check Assisting patients to complete health questionnaires Introducing patients to their optometrist Scheduling treatment dates Discussing finance options Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you: Have a passion for providing world-class customer service Possess strong organisational skills Can communicate clearly and articulately with a diverse range of people Are motivated and driven to succeed If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and community projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to chat with all sorts of people. Try role-playing with a friend or family member to get comfortable discussing patient care and answering questions clearly.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past where you've juggled multiple tasks or helped someone feel at ease. This will demonstrate that you can handle the dynamic environment at Optical Express.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Optical Express team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for providing world-class customer service. Share any relevant experiences that highlight your commitment to making patients feel valued and cared for.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary to showcase your skills and experiences. We want to see your strong organisational skills right from the start!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your cover letter and CV to reflect the specific qualities we’re looking for in a Patient Advisor. Mention how your skills align with our values of care, trust, and integrity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and communicate clearly, as these are crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to patient care and teamwork. Think about how you would handle difficult situations or conflicts with patients. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you're engaged and serious about the position. You might ask about training opportunities or how the team collaborates to ensure excellent patient care.
