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- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, dedicated to exceptional patient care and community support.
- Benefits: Competitive salary, bonus potential, free eye surgery, and ongoing training.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 20400 - 28600 £ per year.
Job Description
Job Title – Patient Advisor
Hours: Full Time/Part Time Available (must be flexible to work weekends)
Salary: £26,500 pro rata per annum + bonus, benefits
Location: Torquay (potential travel to Exeter)
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary of £25,400 per annum pro rata plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient advisor employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient advisor
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture of care and integrity.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll be chatting with all sorts of people. Role-play with a friend or family member to get comfortable discussing patient care and answering questions clearly.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you’ve juggled multiple tasks or helped someone feel at ease during a stressful situation. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Optical Express team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for providing world-class customer service shine through. We want to see that you genuinely care about making patients feel like superstars!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Patient Advisor, so don’t hold back!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for strong communication skills, so show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role of Patient Advisor.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you build relationships and communicate clearly with diverse individuals.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities. Think of specific instances where you've successfully managed multiple tasks or schedules. Highlight how you keep track of details, especially when it comes to patient records and consultations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the Patient Advisor role. This shows your enthusiasm and helps you determine if the company is the right fit for you.