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For Companies At a Glance
- Tasks: Provide 5-star service and support to patients during their eye care journey.
- Company: Optical Express, a leader in patient care and innovative eye solutions.
- Benefits: Industry-leading salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy ongoing training and development in a supportive environment.
- Why this job: Join a fun, rewarding team dedicated to making a real difference in patients' lives.
- Qualifications: Strong communication skills, self-motivated, and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Job Title – Patient Advisor
Location – Maidstone
Hours – Full time – 40 hours (must be flexible to work weekends)
Salary – £26,000 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication. We suggest role-playing with a friend to get comfortable with your responses and show off those strong communication skills!
✨Tip Number 3
Show your passion for patient care during the interview. Share personal stories or experiences that highlight your commitment to providing excellent service. This will help you stand out as a driven candidate who aligns with Optical Express's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Optical Express team.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for patient care shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at Optical Express.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Patient Advisor role. We love seeing how your background aligns with our commitment to exceptional patient care.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to demonstrate your communication skills, as this is key in the role. Remember, we appreciate clarity just as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your People Skills
Since the role involves building relationships with patients, think of ways to highlight your interpersonal skills. Share stories that illustrate how you've made others feel comfortable and valued, as this aligns perfectly with the 5-star service Optical Express aims to provide.
✨Prepare for Role-Specific Questions
Expect questions related to patient care and handling sensitive information. Think about how you would approach situations like explaining procedures to patients or managing their concerns. Being prepared with thoughtful responses will set you apart from other candidates.