At a Glance
- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Up to £30,000 salary, 29 days leave, free eye surgery, and ongoing training.
- Other info: Flexible hours with opportunities for career growth and community involvement.
- Why this job: Make patients feel like superstars while working in a supportive team environment.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Patient Advisor
Hours: Full time, 40 hours per week
Location: London - Great Portland Street (must be flexible to work Saturdays)
Salary: from £28,000 + Bonus & benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology, and to demonstrate this, we are delighted to announce the opening of our new hospital in Great Portland Street, London.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in City of Westminster employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, dedicated to fostering a supportive and collaborative work environment in our new hospital at Great Portland Street, London. We prioritise employee growth through ongoing training and development opportunities, alongside a competitive salary and comprehensive benefits package, including free laser eye surgery and generous leave. Join us in making a meaningful impact on patient care while enjoying a fulfilling career that values integrity, community, and excellence.
Contact Details:
Optical Express Westfield Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll be interacting with a diverse range of people. Role-play with a friend or family member to get comfortable discussing patient care and answering questions clearly and confidently.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the dynamic environment at Optical Express.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Patient Advisor in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for providing world-class customer service shine through. We want to see how you connect with patients and make them feel special right from the start!
Be Organised:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a tidy presentation that reflects your strong organisational skills.
Communicate Clearly:Use straightforward language and avoid jargon. We’re looking for candidates who can communicate clearly and articulately, so make sure your application reflects that ability. Keep it friendly and professional!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Optical Express family!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to build relationships and communicate clearly, as these are crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to patient care and teamwork. Think about how you would handle difficult situations or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. This shows respect for the interviewers' time and reflects your commitment to the role. Plus, it sets a positive tone for the rest of the meeting.
