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- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Join a fun, rewarding environment with excellent career growth opportunities.
The predicted salary is between 22000 - 33000 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and mission. This way, you can show how your passion for patient care aligns with their commitment to excellence.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can make patients feel like superstars.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Optical Express.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for providing world-class customer service shine through. We want to see how you connect with patients and make them feel special right from the start!
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you have strong organisational skills, which are key for a Patient Advisor.
Communicate Clearly: Use straightforward language and avoid jargon in your application. We’re looking for candidates who can communicate clearly and articulately, so make sure your writing reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Optical Express.
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to build relationships and communicate clearly, as these are crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to patient care and communication. Think about how you would handle difficult situations or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s mission.
