At a Glance
- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and 29 days annual leave.
- Other info: Full training provided for diagnostic eye scans; flexible weekend hours required.
- Why this job: Join a fun, fulfilling team focused on excellence and personal growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 20400 - 28600 £ per year.
Job Description
Job Title – Patient Advisor
\nLocation – Stirling with cover in Perth and Dunfermline
\nHours – Full time - 40 hours
\nSalary - from £26,500 plus bonus
\nOptical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.
\nWe are seeking Patient Advisors for our Stirling and Perth clinics. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
\nOur Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.
\nMain Responsibilities
\n- \n
- Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence. \n
- Deliver warm, professional patient welcomes and manage first impressions. \n
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology. \n
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual. \n
- Close consultation process and schedule surgery and aftercare. \n
- Manage payment, finance and administrative booking requirements. \n
- Meet and exceed individual commercial KPIs. \n
Experience/requirements
\n- \n
- Previous experience of a patient facing role \n
- Excellent communication and interpersonal skills \n
- High attention to detail and organisational skills \n
- Proficient with use of digital and diagnostic technology \n
- Experience within healthcare or high-end retail would be preferred. \n
- Strong commercial awareness. \n
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
\n- \n
- State of the art, modern working environments \n
- 33 days annual leave* \n
- Free Laser Eye Surgery and Intraocular Lens Surgery \n
- Free eye tests \n
- Discounted prescription eye wear and sunglasses \n
- Generous Optical Express friends and family discount scheme \n
- Ongoing training and development opportunities \n
- Pension scheme \n
- Access to a range of exclusive offers, discounts and rewards \n
- Employee Assistance Programme and Wellbeing Solutions/Support \n
Patient Advisor in Stirling employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, offering a dynamic and supportive work culture in the heart of Glasgow City Centre. With a commitment to employee growth through ongoing training and development opportunities, alongside competitive salaries and generous benefits, including free Laser Eye Surgery and a modern working environment, we ensure our team feels valued and empowered. Join us in making a meaningful impact on patient care while being part of a collaborative team that prioritises integrity and community involvement.
Contact Details:
Optical Express Westfield Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Stirling
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and other treatments. This knowledge will help you engage confidently with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with friends or family. This will prepare you for the real-life scenarios you'll encounter as a Patient Advisor, ensuring you can provide that 5-star service.
✨Tip Number 3
Research common questions and concerns patients have about eye treatments. Being well-informed will allow you to address these effectively, making patients feel more comfortable and valued during their journey.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Patient Advisor in Stirling
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Personalised Cover Letter:In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and how you can contribute to their mission.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Westfield Limited
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in providing exceptional patient care. Share any relevant experiences where you went above and beyond to help someone, as this aligns with the company's commitment to a culture of care and trust.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities during the interview. You might be asked to role-play scenarios with patients or discuss how you would relay information to optometrists, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Skills
Since the role involves maintaining accurate patient records and scheduling consultations, be ready to discuss how you manage your time and stay organised. Provide examples of tools or methods you use to keep track of tasks and appointments.
✨Be Ready to Discuss Negotiation Techniques
As the position requires arranging affordable finance options for patients, think about your negotiation skills. Prepare examples of past experiences where you successfully negotiated terms or resolved conflicts, demonstrating your ability to find solutions that benefit both parties.
