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- Tasks: Be the first point of contact for patients, ensuring they feel valued and informed.
- Company: Join Optical Express, a leader in patient care and innovative eye treatments.
- Benefits: Enjoy a competitive salary, bonus potential, free eye surgeries, and generous leave.
- Why this job: Make a real impact on patients' lives while working in a supportive and fun environment.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Full-time and part-time roles available with opportunities for ongoing training.
The predicted salary is between 22000 - 33000 £ per year.
Job Title: Patient Advisor Hours:
Full Time, 40 hours Salary:
£27,500 + benefits
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: An industry leading salary plus excellent bonus potential State of the art, modern working environments 29 days annual leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.
Every day will bring something new, but your day to day role will involve: Building relationships with patients and ensuring regular communication prior to and following their treatment Assisting in patient consultations Scanning patients eyes using state of the art equipment as part of a full health check Assisting patients to complete health questionnaires Introducing patients to their optometrist Scheduling treatment dates Discussing finance options Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you: Have a passion for providing world-class customer service Possess strong organisational skills Can communicate clearly and articulately with a diverse range of people Are motivated and driven to succeed If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in patient care and customer service within the optical industry. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed as a Patient Advisor.
✨Tip Number 3
Prepare for potential role-play scenarios during the interview process. Being able to showcase your communication skills and ability to handle patient interactions will be crucial in demonstrating your fit for the position.
✨Tip Number 4
Research common questions asked in interviews for customer service roles, especially in healthcare settings. Practising your responses will help you feel more confident and articulate when discussing your passion for patient care.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to communicate effectively.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific aspects of the company culture that resonate with you and explain how you can contribute to their mission of exceptional patient care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves maintaining patient records.
How to prepare for a job interview at Optical Express Westfield Limited
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share examples from your past experiences where you went above and beyond to ensure a positive experience for patients.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of people, practice clear and articulate communication. Prepare to discuss how you've effectively communicated in previous roles, especially in challenging situations.
✨Highlight Organisational Skills
The job requires strong organisational abilities. Be ready to provide specific examples of how you've managed multiple tasks or projects simultaneously, ensuring that everything runs smoothly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle patient interactions. Think of potential scenarios you might face as a Patient Advisor and how you would respond to them.
