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For Companies At a Glance
- Tasks: Manage a team and ensure exceptional patient care in a dynamic optical practice.
- Company: Join Optical Express, the UK's leading provider of laser eye and cataract surgery.
- Benefits: Enjoy competitive salary, free optical products, career progression, and a modern work environment.
- Other info: This is a fantastic opportunity for growth within a global organisation.
- Why this job: Be part of a supportive culture focused on excellence and community impact.
- Qualifications: Strong management experience and excellent communication skills are essential.
Job Description
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for a Practice Manager in Paisley, where you’ll have responsibility for managing the team.
Key Responsibilities
You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider. You may come from a retail background where world class customer service comes naturally to you.
You will have strong management experience within a store or clinical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
Day to day
- Effectively and efficiently manage resources to meet customer demands
- Ensure the clinic is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs
What’s in it for you?
- Competitive salary
- Free or discounted optical products and procedures
- Career progression
- Modern working environment with superb technological support
- Optics experience is desirable
Please apply now by uploading your CV.
Optical Practice Manager employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Practice Manager
✨Tip Number 1
Familiarise yourself with Optical Express's values and mission. Understanding their commitment to patient care and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Highlight your management experience in customer-facing roles. Be prepared to discuss specific examples of how you've successfully led teams and improved performance in previous positions, as this is crucial for the Practice Manager role.
✨Tip Number 3
Demonstrate your knowledge of optical products and services. Being able to speak confidently about glasses, contact lenses, and eye care procedures will show your enthusiasm for the industry and your readiness to educate patients.
✨Tip Number 4
Prepare questions that reflect your interest in team development and operational efficiency. Asking insightful questions during your interview can set you apart and demonstrate your proactive approach to managing a practice.
We think you need these skills to ace Optical Practice Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Optical Practice Manager position. Understand the key responsibilities and required skills, such as management experience and customer service excellence.
Tailor Your CV: Customise your CV to highlight relevant experience in management and customer service. Use specific examples that demonstrate your ability to lead a team and drive performance in a retail or clinical setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your commitment to team development. Mention how your values align with Optical Express's culture of care, trust, and integrity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express Westfield Limited
✨Showcase Your Customer Service Skills
As the role is customer-facing, it's crucial to demonstrate your ability to provide world-class customer service. Prepare examples from your past experiences where you successfully managed customer interactions and resolved issues effectively.
✨Highlight Your Management Experience
Since strong management experience is essential, be ready to discuss your previous roles in detail. Share specific instances where you led a team, improved performance, or developed team members through coaching and support.
✨Demonstrate Your Passion for People
Optical Express values a culture of care and trust. Convey your passion for helping others and how you foster a supportive environment within your team. This will resonate well with their commitment to patient care and team development.
✨Prepare for Operational Efficiency Questions
Expect questions about how you would manage daily operations and ensure the clinic runs smoothly. Think of strategies you've implemented in the past to enhance efficiency and maintain high standards of cleanliness and presentation.