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For Companies At a Glance
- Tasks: Manage a team and drive performance in a flagship optical store.
- Company: Join Optical Express, the UK's leading provider of eye care.
- Benefits: Competitive salary, free optical products, and career progression.
- Why this job: Transform lives through exceptional patient care and innovative technology.
- Qualifications: Strong management experience in retail or optical settings.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
If you’re looking to work for a market leader, then read on as we are looking for an Optical Practice Manager to work in our flagship store in the Gyle Shopping Centre, Edinburgh, where you’ll have responsibility for managing the team.
Key Responsibilities
You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of purchasing glasses or contact lenses from Optical Express to patients instead of their current optical provider. You may come from a retail background where world class customer service comes naturally to you.
You will have strong management experience within a high-end retail or Optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.
Day to day
- Effectively and efficiently manage resources to meet customer demands
- Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
- Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
- Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs
What’s in it for you?
- Competitive salary
- Free or discounted optical products and procedures
- Career progression
- Modern working environment with superb technological support
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
Optical Manager employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We all know that confidence is key, so rehearse your answers and be ready to showcase your passion for people!
✨Tip Number 3
Show off your knowledge about Optical Express! Research their services and values, and be ready to discuss how you can contribute to their mission of exceptional patient care. It’ll show you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Optical Express team.
We think you need these skills to ace Optical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Optical Manager role. Highlight your management experience and customer service skills, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about eye care and how you can contribute to our team. Be genuine and let your personality shine through; we love to see enthusiasm!
Showcase Your Achievements: Don’t just list your responsibilities in previous roles; share specific achievements that demonstrate your ability to drive performance and develop teams. Numbers and examples can really make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Optical Express family!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know Your Stuff
Before the interview, make sure you understand Optical Express's services and values. Familiarise yourself with their commitment to patient care and how they stand out in the optical industry. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Leadership Skills
As an Optical Practice Manager, you'll need to demonstrate strong management abilities. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and performance management skills. Be ready to discuss how you can develop and motivate your team at Optical Express.
✨Customer Service is Key
Since this role is customer-facing, be prepared to talk about your approach to delivering world-class customer service. Share specific instances where you've gone above and beyond for customers, and how you would apply that same passion at Optical Express.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics, training opportunities, or how Optical Express measures success in their practices. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
