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- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, dedicated to exceptional patient care and community support.
- Benefits: Competitive salary, free optical products, and career progression opportunities.
- Other info: Join a fun, rewarding team focused on excellence and integrity.
- Why this job: Make patients feel like superstars while working with cutting-edge technology.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 24000 - 30000 £ per year.
Location – Norwich
Hours – Full Time, 40 hours
Salary – £27,000
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
- Have previous experience working towards sales targets and personal KPI’s
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Norfolk employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with providing world-class customer service and building relationships with patients. We want to see your passion shine through!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate that you're ready to handle the dynamic environment at Optical Express.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Optical Express team.
We think you need these skills to ace Patient Advisor in Norfolk
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for providing world-class customer service shine through. We want to see how much you care about making patients feel like superstars from the moment they walk in!
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate strong organisational skills, so show us you’ve got them right from the start!
Communicate Clearly: Your written communication should be articulate and professional. Remember, you’ll be interacting with a diverse range of people as a Patient Advisor, so demonstrate your ability to communicate effectively in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Optical Express!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know Your Stuff
Before the interview, make sure you understand what Optical Express is all about. Familiarise yourself with their commitment to patient care and the specific duties of a Patient Advisor. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Patient Advisor, you'll be interacting with a diverse range of patients. Prepare examples from your past experiences where you've provided excellent customer service or built strong relationships. This will highlight your ability to connect with people and make them feel valued.
✨Be Ready to Discuss Sales Experience
Since the role involves working towards sales targets, be prepared to talk about your previous experience in sales or meeting KPIs. Share specific achievements and how you motivated yourself to reach those goals. This will show that you’re driven and results-oriented.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.