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- Tasks: Lead a team to deliver exceptional patient care and maintain world-class standards.
- Company: Join Optical Express, the UK's leading provider of eye care services.
- Benefits: Competitive salary, bonus potential, free eye surgery, and discounts on eyewear.
- Why this job: Grow your career in a supportive environment focused on excellence and community impact.
- Qualifications: Experience in retail or healthcare leadership, with a customer-centric approach.
- Other info: Ongoing training and development opportunities in a modern working environment.
The predicted salary is between 32000 - 34000 £ per year.
Location: Cardiff
Hours: 40 hours per week
Salary: £32-34,000, plus benefits
As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Cardiff clinic. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines.
You will be responsible for setting and maintaining world class standards throughout the clinic. The main aspects of the role include:
- Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
- Ensuring that all colleagues have the right support in place to excel and develop their skills
- Effectively manage the clinic workload, and ensuring diaries are managed in advance
- Deputise for Clinic Manager
- Managing the workload for dual brands operating in the clinic
The successful candidate will have experience of:
- Leading a diverse team, preferably within a retail or clinical setting
- Hands-on and customer-centric approach
- Delivery against recognised industry standards
- Developing a multi-disciplinary team to meet the levels of service and activity expectations
- Leadership with incidents, safeguarding, referrals and complaints
- Monitoring SLA’s and escalation as required
- Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
- Maintaining relationships with the senior leadership team
- Confidence and integrity to operate with the utmost discretion
- Excellent communication and presentation skills
- Knowledge of Optical or Aesthetics would be beneficial.
What’s in it for you?
- Competitive salary with excellent bonus potential
- Free Laser Eye and Intraocular Lens Surgery
- Discounts on prescription eyewear and sunglasses
- Generous Optical Express family & friends discount
- Modern working environment
- On-going training and development opportunities
- Workplace Pension Scheme
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.
Locations
Assistant Manager in Newport, Wales employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Show your passion for patient care! During interviews, share specific examples of how you've gone above and beyond for customers or team members. This will resonate well with the values of Optical Express.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Optical Express family.
We think you need these skills to ace Assistant Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight any leadership experience, especially in retail or healthcare, and don’t forget to mention your customer-centric approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about joining Optical Express and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Team Leadership Skills: We want to see how you’ve led teams in the past. Share specific examples of how you’ve supported colleagues and driven performance. This will help us understand your hands-on approach and commitment to excellence.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fantastic team at Optical Express!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team of Patient Advisors. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your hands-on approach and how you’ve supported team members to excel.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents or complaints. Think of specific situations where you demonstrated excellent customer service or resolved conflicts, and be ready to discuss them in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
