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- Tasks: Support patients with exceptional care and build strong relationships while providing a 5-star service.
- Company: Optical Express, a leader in patient care and innovative eye treatments.
- Benefits: Competitive salary, bonus potential, free eye surgery, and generous leave.
- Why this job: Make a real difference in patients' lives while enjoying a fun and rewarding career.
- Qualifications: Strong communication skills, self-motivated, and experience in sales or customer service.
- Other info: Join a supportive team committed to excellence and community impact.
The predicted salary is between 22000 - 30000 £ per year.
Location – Lincoln
Hours – Full time
Salary – £26,000 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
- Role involves occasional cover at our Nottingham Clinic (travel compensated by the business)
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Have previous experience working towards sales targets and personal KPI’s
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Lincoln employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Lincoln
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication skills. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show your passion for patient care during the interview. Share personal stories or experiences that highlight your commitment to providing excellent service. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Patient Advisor in Lincoln
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Advisor role. Highlight your communication skills and any relevant experience that shows you can provide top-notch patient care.
Show Your Passion: Let your enthusiasm shine through! We want to see your passion for helping patients and your drive to succeed. Share any experiences that demonstrate your commitment to excellent service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare examples of how you've successfully communicated with patients or colleagues in the past to demonstrate your skills.
✨Prepare for Role-Specific Questions
Expect questions related to patient care and sales targets. Think about scenarios where you've had to negotiate or provide excellent customer service. Be ready to discuss how you would handle specific situations that may arise in the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the training process, team dynamics, or how success is measured in the role. It shows you're engaged and serious about the position.
