At a Glance
- Tasks: Build relationships with patients and assist in their treatment journey.
- Company: Optical Express, a leader in patient care and innovative technology.
- Benefits: Generous salary, 33 days leave, free eye surgery, and ongoing training.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Make patients feel like superstars while working in a supportive team.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 28000 - 28000 € per year.
Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
Hours: Full-time (40 Hours, including Saturdays)
Salary: £28,000 Pro rata plus bonus
Location: Bath
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients' eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Have previous experience working towards sales targets and personal KPI’s
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Larkhall employer: Optical Express Westfield Limited
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. Located in the vibrant city of Bath, employees enjoy a modern workplace, generous benefits including free eye surgery and ongoing training opportunities, and a culture that values integrity and community involvement. Join us to make a meaningful impact while enjoying a fulfilling career as a Patient Advisor.
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Larkhall
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture of care and integrity.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll be interacting with a diverse range of people. Role-play with a friend or family member to get comfortable discussing patient care and finance options.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate that you're ready to handle the dynamic environment at Optical Express.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Optical Express team and making a difference in patient care.
We think you need these skills to ace Patient Advisor in Larkhall
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing world-class customer service shine through. We want to see how much you care about making patients feel like superstars!
Tailor Your Experience:Make sure to highlight any relevant experience you have that aligns with the role of a Patient Advisor. We love seeing how your skills can contribute to our team and help us deliver exceptional patient care.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is articulate and easy to understand, just like how you would talk to our patients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our fantastic team.
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight how you built relationships and ensured satisfaction, as this aligns perfectly with what they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to patient care and communication. Think about how you would handle difficult situations or manage patient expectations. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to their mission.
