At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and 33 days annual leave.
- Other info: Enjoy ongoing training and a generous friends and family discount scheme.
- Why this job: Make a real difference in patients' lives while working in a modern environment.
- Qualifications: Experience in patient-facing roles and excellent communication skills required.
The predicted salary is between 26500 - 26500 € per year.
Hours: 40 hrs per week
Salary: £26,500
Location: Johnstone
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Johnstone practice. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
- Previous experience of a patient-facing role.
- Excellent communication and interpersonal skills.
- High attention to detail and organisational skills.
- Proficient with use of digital and diagnostic technology.
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 33 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Discounts on other group company products and procedures.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Workplace Pension scheme.
Patient Advisor in Johnstone employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in Johnstone. With an industry-leading salary, generous annual leave, and unique benefits such as free laser eye surgery and ongoing training opportunities, we foster a supportive work culture that prioritises employee growth and well-being. Join us to be part of a market leader in vision correction surgery, where your contributions directly enhance patient experiences and outcomes.
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Johnstone
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and service delivery. We want to show that we can deliver that warm, professional welcome they’re after!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a patient-facing role. Let’s make sure we look sharp and professional when we walk into that interview.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the Patient Advisor role.
We think you need these skills to ace Patient Advisor in Johnstone
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for helping patients. Share any relevant experiences that highlight your commitment to providing exceptional care and support, especially in a healthcare setting.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of a Patient Advisor at Optical Express.
Highlight Your Communication Skills:As a Patient Advisor, excellent communication is key. Use your application to demonstrate your interpersonal skills and ability to build rapport with patients. Share examples of how you've successfully communicated in previous roles.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Patient Journey
Familiarise yourself with the entire patient journey at Optical Express. Understand each step from initial contact to post-operative follow-up. This will help you demonstrate your knowledge and show how you can enhance the patient experience.
✨Showcase Your Communication Skills
As a Patient Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with patients or clients in the past. Be ready to discuss how you build rapport and maintain confidence, as this is crucial for the role.
✨Highlight Your Attention to Detail
In this role, attention to detail is vital, especially when capturing diagnostic scans and managing administrative tasks. Think of specific instances where your attention to detail made a difference in your previous roles, and be prepared to share these during the interview.
✨Understand the Commercial Aspect
Being commercially aware is important for meeting KPIs. Research Optical Express's services and think about how you can contribute to their commercial success. Be ready to discuss how you can balance patient care with achieving business goals.
