At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy ongoing training and a fun, modern work environment.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in patient-facing roles and strong communication skills required.
The predicted salary is between 26500 - 26500 € per year.
Hours: 40 hrs per week
Salary: £26,500
Location: Johnstone
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Johnstone practice. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities
- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
Experience/Requirements
- Previous experience of a patient-facing role.
- Excellent communication and interpersonal skills.
- High attention to detail and organisational skills.
- Proficient with use of digital and diagnostic technology.
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry-leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 33 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Discounts on other group company products and procedures.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Workplace Pension scheme.
Full Time Advisor in Johnstone employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in Johnstone. With an industry-leading salary, generous annual leave, and a modern working environment, employees benefit from ongoing training and development opportunities, alongside unique perks such as free laser eye surgery and discounted eyewear. The supportive work culture prioritises patient care and professional growth, making it an ideal place for those seeking meaningful employment in the healthcare sector.
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Advisor in Johnstone
✨Tip Number 1
Get to know the company inside out! Research Optical Express, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Patient Advisor role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a patient-facing role. Make sure you look professional and approachable, as this reflects your commitment to providing exceptional patient care.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Full Time Advisor in Johnstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Advisor role. Highlight any previous experience in patient-facing roles and showcase your communication skills. We want to see how you can bring that warm, professional touch to our patients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our values at Optical Express. Remember, we love a personal touch, so let your personality come through!
Showcase Relevant Experience:If you've worked in healthcare or high-end retail, make sure to highlight that experience. We’re looking for candidates who understand the importance of exceptional service and can manage patient journeys with confidence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, you'll be the first point of contact for patients. During the interview, highlight your previous experience in patient-facing roles and share specific examples of how you've built rapport and maintained confidence with clients.
✨Demonstrate Attention to Detail
This role requires high attention to detail, especially when capturing diagnostic scans and managing administrative tasks. Be prepared to discuss how you ensure accuracy in your work and provide examples of how this has positively impacted patient experiences in the past.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview, simulating patient interactions. Practice how you would welcome a patient, explain procedures, and handle any concerns they might have. This will showcase your communication skills and ability to deliver a warm, professional service.
