At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy ongoing training and a fun, modern work environment.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in patient-facing roles and strong communication skills required.
The predicted salary is between 26500 - 26500 € per year.
Hours: 40 hrs per week
Salary: £26,500
Location: Johnstone
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Johnstone practice. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities:
- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
Experience/Requirements:
- Previous experience of a patient-facing role.
- Excellent communication and interpersonal skills.
- High attention to detail and organisational skills.
- Proficient with use of digital and diagnostic technology.
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 33 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Discounts on other group company products and procedures.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Workplace Pension scheme.
Full Time Adviser in Johnstone employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in Johnstone. With an industry-leading salary, generous annual leave, and comprehensive benefits including free laser eye surgery and ongoing training opportunities, we foster a supportive work culture that prioritises employee growth and well-being. Join us to be part of a market leader in vision correction surgery, where your contributions directly enhance patient experiences and satisfaction.
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Adviser in Johnstone
✨Tip Number 1
Get to know the company inside out! Research Optical Express and understand their values, services, and what makes them the market leader. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to build rapport with patients. Role-play with friends or family to get comfortable with discussing the patient journey and addressing any concerns they might have.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a patient-facing role. Make sure you look professional and approachable when you attend interviews or meet potential colleagues.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Full Time Adviser in Johnstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Advisor role. Highlight any previous experience in patient-facing roles and showcase your communication skills. We want to see how you can bring that warm, professional touch to our patients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our values at Optical Express. Remember, we love a personal touch, so let your personality come through!
Showcase Relevant Experience:If you've worked in healthcare or high-end retail, make sure to highlight that experience. We’re looking for candidates who understand the importance of exceptional service and can manage the patient journey with confidence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your Communication Skills
As a Patient Advisor, communication is key. Prepare examples from your past experiences where you've successfully built rapport with patients or customers. Highlight your ability to explain complex information clearly and warmly.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you've managed tasks that require precision, whether it's capturing diagnostic scans or handling administrative duties. Use specific examples to illustrate your organisational skills.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your patient interaction skills. Practice responding to common patient queries or concerns, focusing on empathy and professionalism. This will help you stand out as a candidate who truly understands the patient journey.
