At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in vision correction surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy ongoing training and a fun, modern work environment.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in patient-facing roles and strong communication skills required.
The predicted salary is between 26500 - 26500 € per year.
Hours: 40 hrs per week
Salary: £26,500
Location: Johnstone
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our Johnstone practice. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities
- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
Experience/Requirements
- Previous experience of a patient-facing role.
- Excellent communication and interpersonal skills.
- High attention to detail and organisational skills.
- Proficient with use of digital and diagnostic technology.
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential.
- State of the art, modern working environments.
- 33 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Discounts on other group company products and procedures.
- Generous Optical Express friends and family discount scheme.
- Ongoing training and development opportunities.
- Workplace Pension scheme.
Flexible Adviser in Johnstone employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in Johnstone. With an industry-leading salary, generous annual leave, and a modern working environment, employees benefit from ongoing training and development opportunities, alongside unique perks such as free laser eye surgery and discounted eyewear. The supportive work culture prioritises exceptional patient care, making it an ideal place for those seeking meaningful employment in the healthcare sector.
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Adviser in Johnstone
✨Tip Number 1
Get to know the company! Research Optical Express and their services. Understanding their mission and values will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to build rapport with patients. Role-play with friends or family to get comfortable with discussing sensitive topics and delivering information clearly.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the operational responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Optical Express family. Don’t miss out on this opportunity!
We think you need these skills to ace Flexible Adviser in Johnstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Patient Advisor role. Highlight any previous patient-facing roles and your ability to deliver exceptional service, as this is key for us at Optical Express.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about patient care and how your background makes you a perfect fit for our team. Keep it warm and professional, just like the service we provide.
Showcase Your Communication Skills:Since communication is vital in this role, make sure your application showcases your interpersonal skills. Whether it's through your CV or cover letter, let us see how you build rapport and maintain confidence with patients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your People Skills
As a Patient Advisor, you'll need to build rapport with patients. Prepare examples from your past experiences where you've successfully communicated with clients or patients, highlighting your ability to maintain confidence and provide support throughout their journey.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you manage tasks that require precision, such as capturing diagnostic scans or handling administrative duties. Share specific instances where your organisational skills made a difference.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your patient interaction skills. Practice common scenarios you might face as a Patient Advisor, like welcoming a patient or explaining the benefits of technology. This will help you feel more confident and show your readiness for the role.
