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- Tasks: Build strong relationships with patients and provide 5-star service in a supportive environment.
- Company: Join Optical Express, a leader in patient care and innovative technology.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy ongoing training and a fun, rewarding workplace culture.
The predicted salary is between 27000 - 28000 £ per year.
Location - St Albans
Hours: Full time, 40 hours (must be flexible to work weekends)
Salary: £27,000 - £28,000 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor's role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Senior Optical Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Responsibilities- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Have previous experience working towards sales targets and Personal KPIs
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you. A career at Optical Express is fulfilling, fun and rewarding.
Benefits- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Patient Advisor in Hatfield employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Hatfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and community projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to make patients feel at ease. Role-play with a friend or family member to get comfortable with explaining processes and answering questions.
✨Tip Number 3
Be ready to showcase your sales experience! Think of examples where you've met targets or provided excellent customer service. This will demonstrate your ability to thrive in a target-driven environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Optical Express team!
We think you need these skills to ace Patient Advisor in Hatfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for patient care shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at Optical Express.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Patient Advisor role. We love seeing how your background aligns with our values and the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our Optical Express family!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Customer Service Passion
Optical Express prides itself on delivering 5-star service. Be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific stories that highlight your dedication to patient care and satisfaction.
✨Prepare for Role-Specific Questions
Expect questions related to the responsibilities of a Patient Advisor, such as handling patient records or arranging consultations. Think about how your skills align with these tasks and prepare to discuss your approach to ensuring a smooth patient journey.
