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- Tasks: Build relationships with patients and assist in consultations using state-of-the-art equipment.
- Company: Optical Express, dedicated to exceptional patient care and a supportive team culture.
- Benefits: Competitive salary, free optical products, modern environment, and career progression opportunities.
- Other info: Join a team committed to care, trust, and community impact.
- Why this job: Make patients feel like superstars while working in a fulfilling and rewarding role.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication.
The predicted salary is between 30000 - 42000 £ per year.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with in our clinics. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients' eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Locations
Patient Advisor in Hampshire, Portsmouth employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and mission. This way, you can show how your passion for patient care aligns with their commitment to excellence.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll be interacting with a diverse range of people. Try role-playing with a friend to get comfortable discussing treatment options and answering questions.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate that you're ready to handle the dynamic environment at Optical Express.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Optical Express team and making a difference in patient care.
We think you need these skills to ace Patient Advisor in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for providing world-class customer service right from the start. Use your application to share any relevant experiences that highlight your commitment to patient care and how you can make our patients feel like superstars.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are neatly formatted and easy to read. Highlight your strong organisational skills by clearly outlining your previous roles and responsibilities.
Communicate Clearly: Since communication is key in this role, ensure your written application reflects your ability to articulate thoughts clearly. Avoid jargon and keep it straightforward – we want to understand your message without any confusion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Optical Express!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and communicate clearly, as these are crucial for making patients feel valued.
✨Practice Common Interview Questions
Anticipate questions related to patient care and teamwork. Think about how you would handle difficult situations or manage multiple tasks. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you're engaged and serious about the position. You might ask about training opportunities or how the team collaborates to ensure excellent patient care.