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- Tasks: Support patients with exceptional care and provide a 5-star service.
- Company: Join Optical Express, a leader in patient care and innovation.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and generous leave.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with ongoing training and growth opportunities.
The predicted salary is between 23400 - 28600 £ per year.
Location – Lincoln
Hours – Full time
Salary – £26,000 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
- Role involves occasional cover at out Nottingham Clinic (travel compensated by the business)
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Have previous experience working towards sales targets and personal KPI’s
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Grantham employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Grantham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optical Express's values and community projects. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to chat with patients and professionals alike. Try role-playing with a friend or family member to get comfortable with explaining things clearly and confidently.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed tasks or schedules in the past. This will demonstrate that you can handle the responsibilities of maintaining patient records and arranging consultations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Optical Express team. We can't wait to see your application!
We think you need these skills to ace Patient Advisor in Grantham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for patient care shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team at Optical Express.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Patient Advisor role. We love seeing how your background aligns with our commitment to exceptional patient care and communication.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Customer Service Mindset
Think of specific instances where you provided exceptional customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a patient. This will highlight your ability to deliver the 5-star service that Optical Express prides itself on.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company’s success.
