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- Tasks: Engage with patients, resolve concerns, and build rapport while arranging finance options.
- Company: Join Optical Express, the UK's leading provider of eye care services.
- Benefits: Enjoy a rewarding salary, bonus incentives, and discounts on optical products.
- Why this job: Be part of a team that transforms lives through exceptional patient care.
- Qualifications: Excellent communication skills and a willingness to learn are essential.
- Other info: Opportunities for career progression in a supportive and professional environment.
The predicted salary is between 27040 - 37856 £ per year.
Hours: Full time, 40 hours per week
Location: Glasgow, fully on-site
Salary: From £27,040 plus bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Do you want to be part of a team that literally changes lives? In return you’ll have the opportunity to develop your career through ongoing training and development.
Each day will vary however the core components of your role will include:
- Engaging with our patients’ enquiries & needs.
- Overcoming objections.
- Quick thinking to resolve any concerns for our patients.
- Rapport Building.
- Arranging finance and affordable payment options.
Essential skills
- Excellent verbal and written communication skills
- The ability to deal with customers over the telephone in a confident and professional manner
- A willingness to learn
- Good with Excel.
- Excellent rapport building and communication skills with the ability to overcome objections
What’s in it for you?
- Rewarding salary
- Bonus incentives
- Free or discounted optical products/procedures
- Discounted prescription and non-prescription eye care (including family)
- Career progression
- Cycle to work scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment. If you are interested in being considered for the role please apply now. Optical Express is an equal opportunities employer.
Retentions Agent in Glasgow employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Agent in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle patient enquiries and objections, as these are key skills for a Retentions Agent. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your excellent verbal and written communication abilities. Use clear examples from your past experiences where you've successfully built rapport and resolved issues.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Retentions Agent in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retentions Agent role. Highlight your communication skills and any experience in customer service, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Optical Express and how you can contribute to our mission of exceptional patient care. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've successfully resolved customer concerns or objections. We love quick thinkers who can handle challenges with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that transforms lives.
✨Practice Your Communication Skills
As a Retentions Agent, excellent verbal and written communication skills are crucial. Practice common interview questions and focus on articulating your thoughts clearly. You might even want to role-play with a friend to build confidence in handling customer enquiries and overcoming objections.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've had to think quickly to resolve issues. Highlight how you built rapport with customers and turned a negative situation into a positive outcome. This will demonstrate your ability to handle the challenges of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team collaborates to ensure exceptional patient care. This shows that you’re not just interested in the job, but also in growing within the company.
