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- Tasks: Support patients with exceptional care and build strong relationships while providing a 5-star service.
- Company: Join Optical Express, a leader in patient care and innovative technology.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and generous leave.
- Why this job: Make a real difference in patients' lives while working in a fun, supportive environment.
- Qualifications: Strong communication skills, sales experience, and a passion for helping others.
- Other info: Ongoing training and development opportunities in a modern workplace.
The predicted salary is between 27000 - 37800 £ per year.
Location - Glasgow
Hours - Full Time, 40 hours per week (must be flexible to work Saturdays)
Salary - from £27,000 plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Have previous experience working towards sales targets and personal KPI's
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Glasgow employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication skills. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show your passion for patient care during the interview. Share personal stories or experiences that highlight your commitment to providing excellent service. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Patient Advisor role can leave a lasting impression and show your enthusiasm for joining the Optical Express team.
We think you need these skills to ace Patient Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your communication skills and any previous experience in customer service or sales, as these are key for us.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about patient care and how you align with our values at Optical Express. Keep it friendly and professional, just like we do!
Showcase Your Achievements: Don’t be shy about your successes! Whether it’s hitting sales targets or receiving positive feedback from patients, let us know what you’ve accomplished. Numbers and examples can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully communicated with patients or colleagues, highlighting your ability to build relationships.
✨Demonstrate Your Passion for Patient Care
Optical Express is all about exceptional patient care. Be prepared to discuss why you’re passionate about helping others and how you can contribute to creating a comfortable environment for patients. Share any relevant experiences that showcase your commitment to patient satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you had to handle difficult situations or meet sales targets. Practising these responses will help you feel more confident and articulate during the interview.