Manager, Performance Management in Glasgow

Location: Glasgow City Centre

Hours: 40 hours per week, including weekends

Salary: £DoE + bonus & benefits

For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. The Optical Express team work together, collectively and consistently striving for excellence whilst providing life changing treatments to our patients. We support and respect each other and are committed to a culture of care, trust and integrity. Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

We are seeking an experienced and motivated Clinic Manager for our high performance Flagship Glasgow city centre clinic, where we use the latest state of the art equipment to provide Laser eye, Lens replacement and cataract consultations and surgery procedures, post op appointments and also retail services for eyewear. The successful candidate will have responsibility for the commercial and operational performance of the clinic and the team implementing best practice across all activities.

Key Responsibilities

• You will be customer facing and you will help drive performance for the clinic.
• You’ll also be responsible for the daily operational efficiency of the clinic, a key part of your role will be developing the team and also promoting the benefits of laser eye and Lens replacement surgery to our patients.
• You will have strong management experience within an Optical or healthcare setting or high-end retail.
• You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.
• It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• Drive the commercial performance of a high performing team and clinic overall.
• Display an exceptional level of professional standards.
• Management of clinic diary.
• Provide clear and concise communication to team on daily expectations.
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express.
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence.
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs.

What’s in it for you?

• Competitive salary and performance bonus.
• Free or discounted optical products and procedures.
• Discounts on other group companies products and treatments.
• Workplace pension.
• Career and professional development.
• Modern working environment with superb technological support.

Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.