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- Tasks: Convert warm leads into booked consultations and deliver outstanding customer experiences.
- Company: Join the UK's leading provider of laser eye surgery with a caring culture.
- Benefits: Enjoy competitive pay, free breakfast, generous leave, and discounts on eyewear.
- Other info: Modern office environment with excellent growth opportunities and full training provided.
- Why this job: Make a real difference in patients' lives while developing your sales skills.
- Qualifications: Experience in outbound sales or high-contact customer service is a plus.
The predicted salary is between 27000 - 35000 £ per year.
As UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many.
We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Deliver an outstanding customer experience while identifying opportunities.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Experience in outbound sales or a high-contact customer service role.
- Willingness to push yourself to meet and exceed performance goals.
Benefits include:
- ~33 days annual leave (pro rata)
- ~Free Breakfast and Subsidised staff canteen.
- ~Free eye tests
- ~Discounted prescription eye wear and sunglasses
- ~Generous Optical Express friends and family discount scheme
- ~Full training on refractive treatments and patient handling
- ~Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Full Time Call Centre Operator - Office Based in Glasgow employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Call Centre Operator - Office Based in Glasgow
✨Tip Number 1
Get to know the company! Research their values and culture, especially their commitment to patient care and community projects. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about converting leads, be ready to demonstrate your outbound sales skills. Role-play with a friend or family member to get comfortable with showcasing the value of services and addressing potential patient concerns.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company and the role. They might share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to our mission of transforming lives.
We think you need these skills to ace Full Time Call Centre Operator - Office Based in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Call Centre Operator. Highlight any experience in outbound sales or customer service, and don’t forget to mention your ability to build trust and rapport with customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping patients and how your skills align with our values of care, trust, and integrity. Keep it friendly and professional!
Showcase Your Communication Skills: As a Call Centre Operator, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you’ve excelled in this area.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and culture. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Sales Skills
Since this role involves converting leads into consultations, be prepared to discuss your previous sales experiences. Think of specific examples where you've successfully closed a deal or provided exceptional customer service. Highlight how you built trust and rapport with clients.
✨Practice Common Interview Questions
Anticipate questions related to outbound sales and customer service. Prepare answers that reflect your experience and skills. For instance, be ready to explain how you handle objections or turn a negative experience into a positive one for the customer.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the training process, team dynamics, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the company.