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- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in vision correction surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy ongoing training and a modern working environment.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in patient-facing roles and excellent communication skills.
The predicted salary is between 25000 - 27000 £ per year.
Hours: Part Time, 24 Hours (3 days over Monday - Saturday)
Salary: £12.71 per hour
Location: Shawlands
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We are seeking Patient Advisors for our clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services.
The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities. Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
- Previous experience of a patient-facing role
- Excellent communication and interpersonal skills
- High attention to detail and organisational skills
- Proficient with use of digital and diagnostic technology
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Discounts on other group company products and procedures
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Workplace Pension scheme
Flexible Working Advisor in Glasgow employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Working Advisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication. We want to show that we can deliver that warm, professional welcome they’re after!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a patient-facing role. Let’s make sure we look sharp and ready to represent Optical Express with style.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Flexible Working Advisor in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Advisor role. Highlight your previous experience in patient-facing roles and how your skills align with what we’re looking for at Optical Express.
Showcase Your Communication Skills: Since communication is key in this role, give examples of how you've effectively interacted with patients or customers in the past. We want to see that you can deliver warm, professional welcomes and build rapport!
Be Detail-Oriented: Pay attention to the details in your application. This means checking for typos and ensuring that your experience with digital technology is clearly outlined. We value high attention to detail at Optical Express!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your Communication Skills
As a Patient Advisor, communication is key. Prepare examples from your past experiences where you've successfully built rapport with patients or customers. Highlight your ability to explain complex information clearly and warmly.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss situations where your meticulous nature has positively impacted patient outcomes or service delivery. This will show that you understand the importance of precision in healthcare.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your patient interaction skills. Practice common scenarios you might face as a Patient Advisor, such as welcoming a patient or explaining the benefits of a procedure. This will help you feel more confident and showcase your abilities.