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- Tasks: Convert warm leads into booked consultations and deliver outstanding customer experiences.
- Company: Join the UK's leading provider of laser eye surgery with a culture of care and integrity.
- Benefits: Earn £13.00 plus bonuses, enjoy 33 days annual leave, free breakfast, and discounted eyewear.
- Other info: Full training provided and excellent career growth opportunities await you.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in outbound sales or high-contact customer service is a plus.
The predicted salary is between 26000 - 28000 £ per year.
Hours: Part Time
Location: Glasgow City Centre – Office based
Salary: £13.00 Plus Bonus
As UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many.
We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.
- Deliver an outstanding customer experience while identifying opportunities.
- Building trust and rapport, guiding patients through the consultation booking journey.
- Experience in outbound sales or a high-contact customer service role.
- Willingness to push yourself to meet and exceed performance goals.
Benefits include:
- State of the art, modern working environments
- ~33 days annual leave (pro rata)
- ~ Free Breakfast and Subsidised staff canteen.
- ~ Free eye tests
- ~ Discounted prescription eye wear and sunglasses
- ~ Generous Optical Express friends and family discount scheme
- ~ Full training on refractive treatments and patient handling
- ~ Pension scheme
This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Contact Centre Support Agent in Glasgow employer: Optical Express Westfield Limited
Contact Detail:
Optical Express Westfield Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Support Agent in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in outbound sales or customer service makes you the perfect fit for the Contact Centre Support Agent role. Keep it concise and engaging!
✨Tip Number 3
Showcase your people skills! During interviews, highlight examples where you've built trust and rapport with customers. This is key for converting leads into booked consultations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Contact Centre Support Agent in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contact Centre Support Agent role. Highlight any experience in outbound sales or customer service, and don’t forget to showcase your ability to build trust and rapport with customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping patients and how your skills align with our values of care, trust, and integrity. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves guiding patients through the consultation booking journey, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Optical Express Westfield Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and culture. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an outstanding customer experience, be prepared to share specific examples from your past experiences. Highlight how you've built trust and rapport with customers, and how you've successfully converted leads into sales.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to demonstrate how you'd handle a call with a potential patient. Practise common scenarios beforehand so you can showcase your ability to guide patients through the consultation booking journey confidently.
✨Set Clear Performance Goals
Be ready to discuss how you set and achieve performance goals in your previous roles. Share any metrics or targets you've met or exceeded, as this will align with the company's focus on pushing yourself to achieve results in a high-contact customer service environment.